What was the result? Dead silence! Again, if I were some rich white woman, does anyone even think this would have been her response? I can answer that for myself. I even gave her the opportunity to act like she even cared by telling her I would expose her bakery on every review platform possible. When the call ended, the manager didn't even explain next steps or anything just bye. If I had been white, she would've done everything she could to rectify that situation. So this tells me the type of people I have been patronizing all these years. She didn't even have concern in her voice at all. If the customer doesn't outright tell her what the problem is, she doesn't ask.Īgain, she came on the phone quoting to me their refund policy, never once asking what was the problem. And when I pushed her on her lack of concern, she began to explain to me how she handles customer service calls. She never ONCE asked me why I wanted to cancel the order. When I asked to speak with someone other than her, meaning the owner, she refused, telling me he will be in some day this week and that she was not going to put me in contact with him. To top this off, the so-called manager with whom I spoke never once cared to ask why I was cancelling the order. I thought would he have thrown a spoon at a white customer, or would he had given it to them? The same for the card on the counter. And his treatment of me throughout my visit reminded me of that. Now I know this bakery is in the Atholton High School area, and they have had some racial issues with some of their students calling black students the N-word. I handed my card to him in his hand, but he then placed it and the receipt on the counter. Then, the kicker was when I paid for my cake order. That was strike #1, but I didn't think much of it at the time. When he gave me a plastic spoon to taste the cake, he threw it on the counter. He took a cupcake from the display, and again he did all this but begrudgingly. We both like coconut cake, so I asked the guy what coconut taste like. My sister wanted a yellow cake with white buttercream frosting, but then when I looked at the form, she wanted to know what some of the other flavors tasted like. Yesterday when I ordered the cake the young white guy who took my order, while he took it, it's like he did so begrudgingly. Of course I am upset because I am requesting to cancel the order for a reason NOT just because I don't want the cake. The first person who answered the call gave the phone to a manager who quoted that there was some bogus reason that she couldn't refund the $ to me but could only grant store credit. So this morning I called to cancel my order. I really wanted this order because one I liked the previous service I received at this bakery, and two I wanted this cake for my sister's graduation. I kept thinking about the level of customer service that I received yesterday when. IF I COULD GIVE NEGATIVE 25 STARS I WOULD! I placed an order for a cake yesterday. UNDERCOVER RACISTS! BLACKS AND PEOPLE OF COLOR BEWARE!
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